How do I start?
You can start a subscription by filling out the order form here. If you would like to speak with us directly to order, you can request a phone call or email from us using the contact form here. You are also free to email us directly at mtshadowfoods@ortelco.net or call us at (541)705-2848.
What is in the Box?
Your box is filled with an assortment of Beef, Pork, and Poultry. We do take into account your preferences, so your box can be tailored to suit your tastes. If you don't eat pork, that's fine. Want lamb in your box, okay! We are here to make this an easy, enjoyable, and satisfying experience!
How often do you deliver?
You get to choose your delivery schedule! We offer
bi-monthly, monthly, or every other month deliveries. You choose what works for your needs!
What if I want something specific?
We offer add-ons of all kinds of commonly used products. Ground beef, sausage, bacon, and lots of poultry choices are all available as add-ons. We are also happy to make you a custom box for your subscription, or create a custom add-on to meet your needs. Don't forget, we are here to SERVE you!
I submitted my order. Now what?
We will contact you within 1 business day of receiving your order. We will send you a questionnaire that gathers more specific details, such as how frequently you would like a delivery, when is the best day/time for delivery, your likes/dislikes, and payment information.
How do I pay?
We prefer payment via credit/debit card. We are able to automatically draft payment, or invoice you via paypal. We do require that payment be completed 3 days prior to your delivery. We are also able to set up payment via check or cash on an individual basis.
Is there a delivery fee?
There are no hidden fees are surcharges! We do not believe in delivery fees, fuel surcharges, shipping/handling fees, or any of the other myriad fees businesses charge these days. You simply pay for what you order!
What areas do you deliver to?
We are currently serving the Western Columbia River Gorge, and North Central Oregon. The area we cover is as far east as The Dalles, OR, west to Portland, OR. We serve as far north as Husum, WA, south to Bend, OR. If you are outside of our current service area, please contact us to discuss setting up delivery in your area!
When will I get my order?
After you have submitted your order, we will contact you to determine when you want to start your deliveries, how often you want us to bring them, etc. We do have a delivery schedule for each area, in order to maximize efficiency, but are happy to work with you to ensure a great fit with your schedule!
Can I skip a delivery?
We are here to serve you! If you need to skip a delivery for any reason, that is perfectly fine! We do ask for one weeks advanced notice.
What if I want to cancel my service?
While we will be sad to see you go, you can cancel your service at any time. Simply call us at (541)705-2848 and we will be happy to help you.
Mt. Shadow Foods, LLC
81330 Dufur Valley Rd
Dufur, OR 97021
© 2017 Mt. Shadow Foods, LLC
All Rights Reserved